Property Management Satisfaction Guarantees

Happiness Guarantee

At TierOne Real Estate our mission is to exceed our clients’ expectations in three key areas: service, communication, and responsiveness. If for any reason you are not completely happy with our services and want to cancel the agreement, you can do so without penalty at any time. Guaranteed.

21 Day Rental Guarantee

We take every step available to ensure your property is advertised and marketed at the highest possible current market rate. We guarantee we will rent your home in 21 days or less, or you get two months of management fees for FREE. For this Guarantee we must set the correct market price, the home must be vacant, and you must allow for up to 2 animals less than 50 lbs.

Management Fee Guarantee

We promise the highest level of service possible, so we guarantee we don’t get paid until you get paid. If we lease your property, there will be no management fees collected until the tenant pays. The only exception is if an Owner is paying their vendors to “make ready” the property. We ensure you have peace of mind knowing that we are working hard for you.

12 Month Lease Guarantee

We stand by our screening and approval process. If a tenant that we placed does not fulfill at least a 12-month leasing term, we will find a new tenant for your property at no additional cost to you. We guarantee your tenant will stay in the home for 12 months. If the tenant vacates prior to 12 months – no additional leasing fees will be charged. This excludes military orders or transfers, pre-negotiated or re-negotiated leasing situations, or other legal cancellations of a lease.

Eviction Package Guarantee

We understand how frustrating it is when a tenant violates their lease agreement and the financial implications for property owners. It’s an unfortunate fact that some tenancies end in eviction. With TierOne’s Eviction Package Guarantee, you don’t have to worry about the costs for an eviction. If you enrolled in our Eviction Protection Guarantee we not only handle the eviction process, but we cover the filing fees associated with the eviction, up to $1,000.

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