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How You Can Ensure Maintenance Requests Are Handled Properly for Your Salt Lake City Rental Property


Rental property maintenance can be tricky for some landlords, but you need to be sure that you’re handling all of your tenant’s maintenance requests properly. Today, we’re talking about maintenance in Salt Lake City and how to stay organized and responsive.

Educate the Tenants on Your Process

Have a process in place, and make sure the tenant knows what that process is. It depends on whether you like to be texted, called, or emailed. Maybe you want regular mail. The tenant needs to know the best way to contact you during the day or even during an emergency situation. Those always happen over the weekends and holidays, so if you aren’t available, do they have a backup number and do they know who to call? Write out a policy so they know how to handle these situations.

Create a Reliable Vendor List

Prescreen and interview vendors. Have a couple of them available in each of the important fields; you’ll want more than one electrician, plumber, and handyman who can be reached. It will be helpful to have them in place before they’re needed. Make sure they are licensed and insured, and get a copy of that insurance policy. Find out what they charge ahead of time. It’s good to know before the emergency or the holiday when you’ll need a last-second repair. Finally, when it comes to vendors remember that cheapest is not always the best. Find a balance. Interview vendors and put a good group of them together.

Track Your Maintenance

You need a system to track maintenance and repairs. This will be helpful for taxes and to find trends that are taking place. You want to know what’s happening to your property; if there are significant repairs that are always needed in one area, maybe your vendors aren’t doing the work properly. Use excel, a log, or a property management software program. Those aren’t cheap, but some are available in the cloud that can do it by unit.

We do all of these things for you. Our maintenance plan and process is thorough and has been working for 20 years. If you have any questions about our maintenance program or anything pertaining to Salt Lake City property management, please contact us at TierOne Real Estate.

Licensed with the Utah Division of Real Estate